And then I got home from work on Monday night, and we had this:
Yep. That would be wet ceiling. Again. Same general area, but a little farther over than the last two times.
I'm upset. So very upset.
So, I fill out the service request. Wait nearly a full day to hear from the service manager, Jared. I send him a couple of text photos of the leak.
I hear from him the next day (Wednesday) and he has pulled our plans and has an idea of where it is potentially coming from. I have MORE news for him, as we have another wet spot that has shown up. This spot is VERY close in proximity to where to hole was just patched up from the first/second leak.... See:
He tells me that he's escalating the issue to critical (or whatever the proper word is here. I don't really remember), and the plumbing company should DIRECTLY contact me to set up a time to come out. That was Wednesday around 330pm.
By Thursday around 1, I hadn't heard from the plumber. So, I called Jared (service manager) and left a voicemail. I need to know WHEN we need to take time off so that they can resolve this. This is the so-very-frustrating part. We have to take time off. We both work 9-5 jobs. Circumstances at MY job right now don't allow me to take immediate time off with something like this. It must be planned. Hubby works as a contractor. That means that he DOESN'T get paid if he doesn't work. Anyone that needs to come out to our home for repairs and such (with this leak and other service requests) works the same fricken hours that we do. So one of us must take off to be home with people coming for repairs. It sucks.
So yeah, not long after my voicemail, I get a phone call from the plumber wanting to set up a time to be out to the house. He can be out as early as 730 in the morning. So, hubby gets things situated with his work so that he can have the morning off.
Friday morning. It takes nearly FIVE hours for the plumber to finish and fix the leak. So that's FIVE hours that he hasn't gotten paid because he's at home dealing with this.
Check out the text message photos I get along the way:
Go ahead. You can laugh at the ridiculousness of this whole thing. It's okay. I did.
This plumber was pretty thorough in his work. He was measuring before he cut... he found a leak. A small one. He had to cut into our subfloor to get to the cause of the problem to fix it. It was a very slow drip, which is why we aren't getting a waterfall of water every time we use the tub in the master bath. And that's also why we keep on getting wet spots on the ceiling. Slow drip means it can travel up and down the pipe and start dripping at different places. That's why it's showing up on different places in the ceiling.
And that's why it hasn't been caught until now.
Leak #1 was "caught" at the shower. Fixed after 3 holes were cut into our drywall in the bedroom, leak soldered and everything was fixed.
Leak #2 was "caught" at the cold water knob on the master tub. Fixed and now we just have to wait for us to have time off to repair the drywall with the drywall guy.
Leak #3 is this one. I am HOPING it's the culprit and has been the entire time. It's fixed. We now just have to deal with a nearly 2 foot square of ceiling missing in the kitchen.
Wanna guess for how long?!?! OVER TWO WEEKS! The service manager wants to use a particular company that he knows does great work on textured ceilings. Their EARLIEST appointment is Nov. 15 and Nov 16. I was told it's going to take two days to do the repairs.
Cute, right?
So now for my irritation: Why listen to me when I originally say it's the shower that's leaking. Just to appease me? I had a hunch that it might have been the shower because of the changing colors of grout we had right behind the shower. Weird part is, they DID find a leak (I was told) and they even soldered something together so it wouldn't leak.
And then the day before they're supposed to fix the drywall in our kitchen, it starts leaking again. It took a small amount of investigating, but they determined it was the cold water knob on the bath tub. Now, that thing was broken, was replaced, and now it's leaking. So yet another resolution. A couple days AFTER we get the drywall in the kitchen F-I-N-A-L-L-Y replaced and patched up, and we have ANOTHER leak.
Like I said, this plumber sounded like he was pretty thorough. He found a couple of spots that we should have checked out. One of them is the grout at the bath tub. It's on the outside of the bathtub, and logistically, I am not quite sure how it would leak from there, but we are going to have it taken care of. I think.
You can see how it's cracked and pretty much looks like it's not attached to the tile at all.
It looks like shit.
I really hate how half-assed half of our bathroom looks. We paid a ton of money to have it look like it does, and it's just not good.
The second thing that the plumber found concerning... The grout in the master shower. This one bothers me and not long ago I noticed it. I'm worried water could be seeping through this as we use this shower EVERY day.
At this point, I really just want them to pull it all up and re-do it. There are so many shoddy pieces of tile, wavy parts of tile and terrible grout application.
It's so frustrating.
And I have so many questions still. Are they replacing the ceiling where the drywall-strip is wet? It's also cracked about 6 feet along that strip (assuming it's where that piece of drywall ends). Or are they just going to patch up that hole?
The grout debacle: that was originally on our 30 day. So our service manager has given that back to the PM to handle. I haven't heard anything yet. I don't even know where to start and what to do about that. Communication is such a big deal to me.
And then, I feel like this whole thing needs to be escalated and talked about with Ryan Homes. I want them to know my frustrations and what we are dealing with. The money we are losing out on because we have to be home because their sub-contracted companies don't do the hours we are home. And the frustrations we have dealt with. And the amount of water we have used just to ensure we don't have leaks anymore.
So I'm working on figuring out how to go "higher up" with all of this.
I don't want y'all to think we hate this whole thing. The leak. Yes. Hate that part. But our home? We love it. It's our space, we adore the house and all the memories we are making. It just stinks that those memories include all of this headache with the leak.
Keep your fingers crossed that this doesn't become "leak- apart 4". That's not going to bode well for anyone.
We DO have lots of projects in process! Door painting, deck staining... and we are hopefully gonna start painting the inside of the house soon too!!
